At 988ph, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you have as a 988ph player under Philippine law.
Last updated: 15 May 2026 | Effective immediately upon account registration
Plain-Language Summary: 988ph collects personal data to operate your account, verify your identity, process payments, and keep the platform safe. We do not sell your data to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. You have the right to access, correct, and delete your data. If you have questions, contact us at [email protected].
1.1 This Privacy Policy ("Policy") describes how 988ph ("988ph," "we," "us," "our") collects, uses, stores, shares, and protects the personal information of users ("Player," "User," "you") who access or use the 988ph online gaming platform available at https://988ph.app and any related mobile applications or services (collectively, the "Platform").
1.2 988ph is committed to protecting the privacy and personal data of all Filipino players in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations ("IRR"), and the issuances of the National Privacy Commission ("NPC").
1.3 By registering an account, accessing the Platform, or using any 988ph service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the 988ph Platform.
1.4 This Policy should be read together with the 988ph Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.
2.1 For the purposes of the Philippine Data Privacy Act of 2012, 988ph acts as the Personal Information Controller ("PIC") in respect of the personal data it collects from players and users of the Platform.
2.2 988ph has designated a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and applicable data privacy laws. You may contact the DPO at [email protected] with the subject line "Data Privacy — DPO Inquiry."
3.1 988ph collects the following categories of personal data from players and users of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (e.g., PhilSys, passport, SSS, driver's license) | Account registration, KYC verification, age verification |
| Contact Data | Philippine mobile number, email address, residential address | Account communication, OTP delivery, support |
| Financial Data | GCash number, Maya account details, bank account name and number (BPI, BDO, Metrobank, UnionBank, etc.), transaction history | Deposit and withdrawal processing, fraud prevention |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, bonus usage | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security, fraud detection, platform optimisation |
| Usage Data | Pages visited, features used, click patterns, session duration | Platform improvement, personalisation |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support, dispute resolution, quality assurance |
3.2 Sensitive Personal Information. In certain circumstances, 988ph may collect sensitive personal information as defined under the DPA, including government ID numbers and financial account details. Such data is collected only to the extent necessary for KYC verification, regulatory compliance, and payment processing, and is subject to heightened security measures.
4.1 988ph collects personal data through the following means:
5.1 988ph uses your personal data for the following purposes:
6.1 988ph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
7.1 988ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
7.2 All third-party service providers who process personal data on behalf of 988ph are required to enter into data processing agreements that obligate them to process data only on 988ph's instructions and to implement appropriate security measures.
8.1 988ph uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:
8.2 You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. 988ph does not use third-party advertising or behavioural tracking cookies.
9.1 988ph retains your personal data for as long as your account is active and for such additional periods as are required by law or necessary for legitimate business purposes. The following retention periods apply:
9.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with 988ph's data disposal procedures.
10.1 988ph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction, including:
10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 988ph will notify the National Privacy Commission and affected players in accordance with the timelines prescribed by the DPA and NPC Circular No. 16-03.
10.3 While 988ph takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying 988ph immediately if you suspect unauthorised access to your account.
11.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 988ph:
11.2 To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Privacy Rights Request." 988ph will respond to your request within fifteen (15) business days. We may require you to verify your identity before processing your request.
12.1 The 988ph Platform is strictly intended for persons aged twenty-one (21) years and above. 988ph does not knowingly collect personal data from persons under 21 years of age. If 988ph becomes aware that it has inadvertently collected personal data from an underage individual, it will immediately close the relevant account, delete the personal data, and return any deposits made.
12.2 If you are a parent or guardian and believe that your child has registered an account with 988ph, please contact us immediately at [email protected].
13.1 In certain circumstances, 988ph may transfer your personal data to service providers or partners located outside the Philippines (for example, cloud infrastructure providers or international KYC verification services). Any such transfer will be conducted in compliance with the DPA and its IRR, including the requirement that the recipient country provides an adequate level of data protection or that appropriate safeguards are in place (such as contractual clauses approved by the NPC).
13.2 988ph will not transfer your personal data to jurisdictions that do not provide adequate data protection without your explicit consent or a lawful basis under the DPA.
14.1 988ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.
14.2 The "Last updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the 988ph Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or 988ph's data processing practices, please contact our Data Protection Officer:
15.2 If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Your data, your rights. 988ph is committed to being transparent about how we handle your personal information. We collect only what we need, protect it with industry-leading security, and never sell it to third parties. If you ever have questions about your data at 988ph, our team is here to help — 24/7.
From the moment you register to every transaction you make, 988ph applies multiple layers of protection to keep your personal data safe.
Every connection to 988ph is secured with 256-bit SSL/TLS encryption — the same standard used by Philippine banks and financial institutions. Your data travels safely.
Sensitive data including government ID numbers and financial account details are encrypted when stored. Even in the unlikely event of a breach, your data remains protected.
988ph verifies every player's identity and age (21+) through a rigorous KYC process. This protects both you and the integrity of the platform from fraud and underage access.
988ph never sells, rents, or trades your personal data to third parties for marketing purposes. Your information is used only to operate your account and comply with Philippine law.
988ph's data practices are fully aligned with the Philippine Data Privacy Act of 2012 (RA 10173) and NPC regulations. A dedicated Data Protection Officer oversees compliance.
Access, correct, or delete your data at any time. 988ph responds to all data privacy rights requests within 15 business days — no runaround, no delays.
The Philippine Data Privacy Act gives you meaningful control over your personal information. Here's what you can do.
Know exactly what data 988ph collects, why we collect it, and who we share it with — all clearly explained in this Policy.
Request a copy of all personal data 988ph holds about you at any time by emailing our Data Protection Officer.
Found an error in your profile? Request a correction and 988ph will update your records promptly.
Request deletion of your personal data, subject to 988ph's legal retention obligations under AMLA and PAGCOR rules.
Object to processing of your data for direct marketing at any time. We will stop immediately upon receipt of your request.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
To exercise any of these rights, email [email protected] with subject "Data Privacy Rights Request." We respond within 15 business days.
Now that you know how 988ph protects your personal data, it's time to experience the Philippines' most trusted online casino. Secure payments via GCash & Maya, 500+ games, and 24/7 support — all with your privacy fully protected.